There's a moment in guest travel that most platforms ignore completely.

A pharmaceutical company is flying a healthcare professional from Milan to their clinical site in Boston. The coordinator sends the booking invitation. The guest opens it and sees "Book your flight", instead of "Prenota il tuo volo." The policy guidance, the hotel options, the confirmation emails — all in a language they don't speak fluently.

They'll figure it out, probably. But "figuring it out" isn't the experience you want to give the people who matter most to your organization.

This is why we're bringing more languages onto Juno: a guest travel platform purpose-built for non-employee travel. Because your guest's experience should never get lost in translation.

The rise of international guest travel

Cross-border contractor engagements grew 46% year-over-year in 2024. The candidates, contractors, clinicians, and partners that companies are flying in for high-stakes moments are increasingly coming from — and traveling to — countries where English isn't the first language.

We've also heard this directly from our customers: Multiple languages need to exist across every guest travel touchpoint — the initial invitations, email confirmations, and the support agent interactions.

Now, every step of your traveler's experience can be accessed in English, Spanish, French, German, or Italian.

What this looks like for guests

The invitation arrives in their language. When a coordinator invites a guest, they set a language preference — and from that first email, the guest sees the booking flow, policy guidance, and itinerary details in the language they're most comfortable with.

Every communication follows. Confirmation emails, schedule updates, SMS alerts — all sent in the guest's preferred language. No more hoping a guest who speaks German can parse a cancellation notice in English.

AI agents speak their language. When a guest has a question about their itinerary or policy, our AI agent, Scout, responds in their language instantly — and when it needs to loop in a coordinator or support desk, it translates seamlessly between both sides.

Support doesn't skip a beat. If something goes wrong and a guest needs to call, the support line greets them in their language automatically.

And the small things are accounted for. Distances in kilometers, not miles. Temperatures in Celsius, not Fahrenheit. These kind of details matter and make the guest's experience truly delightful.

Building for sophisticated travel programs

Multi-language options across the Juno platform is the latest feature we've released to serve global organizations. Over the past several months, we've built the Events and Meetings Dashboard for coordinating large-scale group travel, guest split payments so travelers can seamlessly separate personal expenses from company-covered travel, and proactive disruption handling by our AI agent.

Each of these builds on the same premise: guest travel is uniquely complex, and the platform that manages it needs to be purpose-built for that complexity.

What's next

Today we support English, Spanish, French, German, and Italian. Our infrastructure is designed to add new left-to-right languages quickly, and we'll continue expanding based on where our customers operate and where their guests are coming from.

If you're managing guest travel for a global firm or if you've ever received a frustrated message from a guest who couldn't navigate a booking flow in a language that wasn't theirs — we'd love to show you what this looks like. Get in touch with our team.