It's the week before the conference.

Forty-three guests will be flying in from nine cities. Badge pickup is in the lobby within a specific time window. An access code for the building is available, but won't work until 8am. Parking is covered, but travelers can only use the third garage. You've shared all of this information — approximately eleven times.

A day before the conference, the questions start.

Is parking covered? How do I get into the building? What time does badge pickup open? You answer each one — kindly, efficiently, for the twelfth time.

This is the part of coordinating that never shows up in a job description.

And it isn't just events. Every trip comes with questions — FAQs, company guidelines, nuanced policies, and more. The knowledge that lives within your company's walls is often needed most by the people outside of them.

Scout — Juno's AI travel support agent — has always been able to answer questions about how Juno works. But it couldn't answer questions about how your company works.

This is the gap we're closing.

You write it. Scout learns it.

Coordinators can create short help articles directly in Juno — and once published, Scout references them whenever a guest asks a question. It searches both Juno's documentation and your organization's articles, and surfaces the right answer.

This is not a static FAQ page. It's a living knowledge layer that updates the moment you do.

Scout also tells guests where the answer came from. When Scout uses one of your articles, it shows the guest the answer came from your organization's docs — not Juno's general documentation.

And it's multilingual from the start. Articles can be targeted by guest language. Write the answer once in English, once in Spanish — and Scout serves the right version automatically.

No two organizations are the same — and shouldn't be treated that way.

Every company manages guest travel differently. Different policies, different information, and different expectations — all for different guest types. Juno was never built for a one-size-fits-all approach — and Knowledge Sources is an extension of that philosophy. The nuances that make your organization yours can now show up in every guest conversation.

Further, AI assistants are increasingly becoming the default first stop for questions. But AI is only as good as the information and context it has access to. As chatbots become a bigger part of how guests navigate their trips, the quality of those interactions will matter more — and that quality starts with a platform that actually knows about your organization.

What's coming next

We'll continue improving this experience through deeper Scout integration, richer article formats, and better analytics so coordinators can see which articles their guests are actually using.

Our belief hasn't changed: guest travel is uniquely complex, and the platform that manages it should be purpose-built for that complexity.

If you're managing guest travel and want to see this in action, we'd love to show you. Get in touch today.